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E911 Information - Knowledgebase - Go360Host


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E911 Information

The basic 911 system works by pinpointing a caller's location by the land line phone number. The call is automatically routed to the closest Public Safety Answering Point and the dispatcher at that point contacts the closest emergency services personnel to deal with the call.

However, with wireless and voip phones, the original 911 system became unable to pinpoint a caller's location and if the caller was unable to identify or describe a location, emergency personnel were hampered in providing assistance.

E911 is the solution for this. When an emergency (e911) call is placed over Go360Host network In the USA, the physical address you will enter at the time of e911 registration for a specific DID will be passed along to your local PSAP, providing the dispatcher at the PSAP with the exact location where help is required. Please note that Puerto Rico can now be provisioned for e911, however it does not work in the same fashion as the rest of the USA. The address information will not be transmitted and displayed at the PSAP, thus needing the caller to provide the address verbally when calling.

Canadian 911 service is handled a little differently. All Canadian calls to the National 911 call center are answered by a dispatcher who will access the 911 service provider´s database to pull the location as well as verbally ask the caller for their location before transferring the call to the caller´s PSAP verbally giving the PSAP the location and then connecting the caller. This is the way all VOIP 911 Calls are treated in Canada

You can activate this service at your Customer Portal >> DID Numbers >> E911.

Important Note:

Note that if your DID from Go360Host is not subscribed to the E911 service, attempting to make a call to 911 will result in a   
busy signal, since your callerID (which should be a valid DID or number) won't be in Go360Host Database. This will result by not
reaching the desired destination. Also make sure to read the Terms and Condition at the end of the page.

Use of e911 Service costs a recovery setup fee of $ 1.50 on activation and a regulatory recovery fee of $ 1.50 per DID number activated per month. Go360Host does not make a cent on this charge, it is simply what must be paid to provide this service.

Please note you can enable this service only for Canadian or US numbers (including USA or Canadian toll free numbers). 
You just have to click on the checkbox button in order to start the process to enable the service for this number. 

Go360Host 911/e911 Emergency Service: Terms of Service


The Company: Go360Host, its contractors, agents, employees, associates, shareholders, partners and anyone working with or for Go360Host and it's subsidiaries.

Customer - You, the person or entity, and it's contractors, agents, employees, associates, shareholders, partners, or associates using the Go360Host service.

911 - Emergency call service typically used for delivering emergency calls to a public safety access point.

PSAP: Public Safety Answering Point, VoIP: Voice over IP

Terms & Conditions

Due to recent pursuant FCC rulings and regulations, all customers who are using Go360Host services as their primary residential or business telephone carrier must activate 911 Emergency Services on at least one of their DIDs.

Enhanced 911, the portion of our 911 service which delivers physical address information to your local PSAP is not guaranteed. It is possible that your physical address information may not be passed to the PSAP dispatcher. On occasions such as this you will be required to give the dispatcher the location of your emergency in order to receive emergency service assistance.

Due to the nature and instability of VoIP networks, we cannot and do not guarantee your emergency call will go through. Loss of power, Internet access and or several other conditions may cause 911 to be inoperable. We have no control over those types of situations therefore are not held liable. Go360Host will do everything within their power to prevent service outages within it's network.

In order for e911 address information to be passed to your local PSAP dispatcher, you must set your outbound Caller ID value to the specific DID you are purchasing e911 service for. Therefore, by agreeing to these Terms & Conditions you the customer agree to set the outbound Caller ID number to the DID you have enabled e911 services for when making an outbound 911 emergency call.

We have added an extension to our network which all Go360Host users may call to test their Caller ID value. At any time, you may test your outbound Caller ID value by dialing '1-555-555-0911' through our network.

By using Go360Host's Enhanced 911 service, the customer agrees that Go360Host, it's contractors, executives, members, customers, agents, employees, carriers, 911 providers, and any anyone else associated with Go360Host is not held liable for emergency calls failing, even if it is determined that it is the fault of Go360Host or it's associates. Customer further agrees that they will notify their customers, contractors, agents, employees, associates, shareholders, partners, and anyone who may use the Go360Host 911 service of our limitations and make customers agree to not hold Go360Host or customer liable.

Customer will be charged a recovery setup fee of $1.50 and a regulatory recovery fee of $1.50 per month for each DID submitted to the e911 database. This fee is not refundable.

We reserve the right to make changes to our site, services, policies and these Terms & Conditions at any time.


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